Terms and conditions

Check that dimensions, specification, load capacity and any treatment suit your application. Used pallets may show normal wear; the agreed quality remains decisive. Load capacity also depends on pallet condition, load distribution and conditions of use. If in doubt, seek advice before ordering. An ISPM 15 or EPAL characteristic applies only when confirmed for the specific product or assignment.

An estimated purchase price based on a description or photos is subject to the agreed assessment of the actual batch. Provide quantities, dimensions, condition and location as fully as possible. The final price, accepted quantities and any collection are confirmed by agreement. You must be entitled to sell the pallets offered. An enquiry through the website does not oblige you to sell.

The date, address, transport costs and loading responsibility are agreed in advance. State who will load, what equipment is available and whether the lorry can access the loading area. A checked box provides planning information; arrangements are confirmed in the quotation or contract. Any additional work or costs are agreed in advance. Legal rules on delivery, delay and transfer of risk continue to apply, particularly for consumers.

If you enter into a distance or off-premises contract as a consumer, you generally have fourteen days to withdraw without giving a reason. For goods, this period starts the day after receipt by you or your nominated third party; for services, the day after the contract is concluded. Notify your decision in time to info@readypal.be or by post to Readypal BV, Nieuwstraat 50b, 2840 Rumst. You may use the form below, but any other unequivocal statement is sufficient. There is no general statutory right of withdrawal for on-site purchases.

Return goods within fourteen days of notifying withdrawal or arrange collection with Readypal. You bear direct return costs only if correctly informed in advance; for goods that cannot be returned by ordinary post, the applicable cost information must also have been provided beforehand. If that information is missing, Readypal bears these costs. Readypal refunds payments received, including standard outbound delivery costs, within fourteen days of notification using the same payment method, unless otherwise agreed without cost. For goods, reimbursement may be withheld until receipt or proof of return. You may be liable for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

An exception to withdrawal applies only where permitted by law, for example for goods genuinely made to your specifications or clearly personalised. The exception must be clearly communicated before the contract; an ordinary stock pallet is not automatically a custom-made item. A service begins during the withdrawal period only at your express request. Any proportional charge or loss of the right after full performance requires all statutory conditions to be met.